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An AI customer support agent that asks before it acts
Answers from your FAQ and policies, looks up orders, handles returns — and anything you mark as boss-only comes back to you as a one-click escalation card.
What it does
Answers from your handbook, not the internet
Your FAQ, pricing and policies become an editable knowledge base. The agent answers from it and won't invent what it doesn't know.
Real order lookups
Connect order data and the agent checks status and tracking itself instead of telling customers to wait.
Escalates instead of guessing
Out-of-policy refunds, discounts, angry chargeback threats — the agent writes you an escalation card with its suggestion and the risk. You decide in one click.
Live on your site in one paste
A public chat link plus an embeddable widget. One script tag and it's working your storefront.
How hiring works
01Answer 7 plain-English questionsWhat you sell, your FAQ, your return rules, what must be asked first.
02Review the job spec & handbookOKGo compiles your answers into a job description and knowledge entries. Edit anything.
03Put it to workShare the chat link or embed the widget. Escalations come back to your inbox.
Common questions
Will it make things up?
It's instructed to answer only from your handbook and tools, and to escalate to you when unsure. You can see and edit everything it knows.
What happens with refunds?
You define the boss-only list when hiring (e.g. any refund over a limit). Those become escalation cards the agent must send you before promising anything.
How long does setup take?
Answering the hiring questions takes about five minutes. The employee is ready immediately after you confirm.